How You'll Rock the Role

• Provide support by diagnosing and solving hardware or software issues and troubleshooting technology.
• Talking clients through a series of actions, either face-to-face, via telephone or via remote support tools, to help resolve issues or configure systems
• Configuring new hardware for employees
• Follow standard procedures and written instructions to repair issues or set up computer systems
• Ability to work cross functional with the Global Service Desk team to help provide support locally
• To carry out any other reasonable instruction as directed by the Support Tech Manager

What We're Looking For

• Must have 3-5 years of experience in an IT Support or Help Desk Role 
• Strong Mac and PC hardware troubleshooting and deployment skills
• Strong software application installation/troubleshooting skills
• Familiarity with installing and supporting various third-party software
• Understanding of basic networking and network troubleshooting
• Familiarity with AV and video conferencing standards, practices, and technology
• Working knowledge of ServiceNow
• Help desk experience, Mac and PC troubleshooting experience, ServiceNow experience, JAMF/SCCM experience.  Office 365
• College Degree preferred but not mandatory. 

This is the pay range that Magnit reasonably expects to pay for this position: $16.00/hour - $21.00/hour

Benefits: Medical, Dental, Vision, 401K