Which Bandmember are You?

We are seeking a highly skilled and proactive Collaboration and Productivity Platform Administrator to manage, optimize, and support enterprise collaboration tools and productivity platforms. This role is responsible for the administration, support and integration of Microsoft 365, Google Workspace, Slack, Box, Zoom, and other enterprise collaboration technologies including integrated AI tools and features. The ideal candidate will ensure secure, scalable, and efficient operations while supporting user experience, compliance, and cross-platform connectivity.

How You'll Rock the Role

Platform Administration & Integration

• Administer and configure collaboration platforms including Microsoft 365, Google Workspace, Slack, Box.com, Zoom, and others 
• Enforce organizational standards for workspace roles, provisioning protocols, and compliance requirements 
• Collaborate with security and privacy teams for third-party app reviews and risk assessments 
• Monitor system health, perform upgrades, and troubleshoot platform issues.

User Experience & Support

• Lead employee collaboration experiences and ensure global users have access to reliable and efficient technology solutions 
• Provide Tier 2/3 support and training for collaboration tools, ensuring high user satisfaction 
• Track assigned department ticket queues and ensure prompt resolution.

Project Management & Optimization

• Track project status, provide reporting, and communicate updates to leadership and internal customers 
• Evaluate new tools and features for deployment, ensuring alignment with business goals.
• Track usage metrics, identify optimization opportunities, and develop business cases for tool adoption or retirement 

Documentation & Standards

• Create and maintain technical standards, training materials, and documentation of configurations, operations, and troubleshooting procedures 
• Support governance initiatives and ensure alignment with internal standards 

What We're Looking For

• Skilled M365 administrator
• Skilled in Google Workspace administration
• AI ChatGPT, Copilot or Gemini
• Microsoft 365 and/or Google Workspace administration including administration of productivity tools within each platform
• Experience with Slack, Box, Zoom, and other third-party collaboration tools.
• General knowledge of Enterprise Application and SSO configuration in Azure
• MS Power Platform Administration
• Experience with AI
• Strong interpersonal and communication skills in a global business environment.
• Familiar with powershell, integrations, APIs and automation
• Familiarity with OAuth, SAML, and identity federation
• Strong verbal and written communication skills, with the ability to translate technical terms to layman’s terms.
• Organized, with the ability to multi-task with excellent follow through.
• Self-motivated with ability to work in a team and independently.
• Schedule flexibility to work with partners in multiple global time zones.
• Bachelors or Masters Degree in Information Systems or Technology
• Certification in systems administration or M365 tools (MS)

This is the pay range that Magnit reasonably expects to pay for this position: $30.41/hour - $40.54/hour

Benefits: Medical, Dental, Vision, 401K